In my previous article I wrote about the commoditisation of labour and the differentiation journey of human labourers. In any operational approach it is important to make a clear distinction between labour and labourers, in other words the work and the employees that are doing the work. Does it matter who does the work, a human or a robot? Or should a company focus on how the work is done most efficiently and effectively? With a hybrid workforce organisations are able to lift their operations to a next level and increase their competitive edge.[Read more…] about The hybrid workforce, yesterday’s future
Recently I was triggered by something Han Mesters from ABN AMRO said on LinkedIn, referring to an article about commoditisation in broad sense. The thing he emphasised in his post was the commoditisation of labour. Interesting topic. I think it is vital to talk about the future of work; where are we heading, on what should organisations and people anticipate? It is important for organisations to think about the impact of economic, societal and technological developments and what the consequences are for its operational model and its workforce if they don’t want to be fully disrupted.[Read more…] about When labour gets commoditised
Automation and robotics create great opportunities, but Human Resources (HR) needs to engage in a much more active conversation within their own organisation. It is not interesting to see automation as a cost issue, rather focus on improving your service and customer experience. In a Dutch article I elaborate on the fact that practically no one is actively asking what work will look like and which skills sets will be important for employees. Organisations should proactively approach people with this line of questioning. Line management is opportunistic, and especially concerned with the short-term result. It is crucial for HR to take the lead in the ‘future of work’ discussion.
Gaining competitive advantage without using the latest technologies is almost impossible. That makes digital transformation critical for companies to survive the next decade. The never-ending developments in technology provide even small companies or start-ups with endless possibilities to scale products or solutions that address high-demanding customer needs. A reason for legacy companies to speed up their digital transformation, enabling them to handle data smartly and recover their competitive edge. How is automation going to facilitate just that?
Digital transformation (DX) means reshaping every aspect of a business, in order to deal with volatile developments in the market. That transformation is rooted in culture, governance, operations, workforce skills, and so on. Although a successful transformation does not evolve around technology only, the digital journey is inevitable driven by technology. As many organisations are struggling, IT legacy keeps on hampering their digital transformation. At the Gartner Symposium 2018 in Barcelona I will be hosting a keynote, speaking about the strongest link that can simplify and boost DX.