As many know, I am a status quo challenger when it comes to workforce optimisation. Looking at the future of work, I firmly believe that talent will remain a scarce commodity the next few years. This makes it important to do good vendor management. How do you behave towards your suppliers, How do you treat their staff?[Read more…] about Becoming the client of choice
Running any large enterprise comes with its challenges. And one of the big challenges is that you simply do not know everything; that you simple cannot control it all. If you want to stay ahead of the pack, you should think on creating value for others. Especially if you want to create value for yourself.[Read more…] about The sum of all contracts
Nowadays,with all the outsourcing going on in the world, you would expect businesses to look differently at contracts. It is more than a piece of paper with some legal mumbo jumbo to rule out possible claims. It should be a collaboration bible that forms the foundation of success. With digital transformation high on the agenda, the number of automation suppliers are increasing. In the near future contract management professionals will be freed of boring administrative tasks too. I am even wondering what is taking the software suppliers so long. Organisations need to give their people purpose. In this case, being able to focus on the true purpose of a contract: managing results. Automation will boost the success rate of collaborations. How else will you be able to stay in control of all your supplier contracts within your organisation?
Automation in contract management
In mylatest article I wrote about how integrating automation technologies incontract management systems and working uniformly through a solid method like CATS CM®. It would help organisations to better manage all contracts and have all information for decision-making available in a split second. More and more processes are being automated, why not contract management processes?Automation can lower process cost up to 12%. Especially in large organisations,where contract management often happens within silos. That means different suppliers, different goals and different targets. Is your supplier strategy truly unlocking the best results? To get an answer to that question you need to have a complete oversight of your contract landscape. Without an intelligent system, based on a solid operational framework, that is not going to happen. Ever.
Seems like a very good use case for Robotic Process Automation; RPA is ideal to harvest information from multiple systems without delving too deep into the technology itself. The potential in combining CATS CM ® with user-friendly RPA solutions like Another Monday will bring great benefits.
Contract management as strategic approach
Contractmanagement is first of all a strategic instrument that helps businesses to master their outsourcing activities, covering crucial performance, compliance and risk management issues. Many organisations have stuff outsourced that contribute to the critical business activities. So, suppliers are an important part of their company strategy. Making sure all contracts have outlined the best possible business outcomes and are managed according a uniform way of working (framework), is a strategic approach that can also save up to 12%. So, by embracing both contract management and automation the cost savings could go up to 24%.
Operational framework for contract automation
CATS CM® is a method that provides organisations with structure and control when it comes to contracts. When this framework is implemented throughout the whole company it also provides a uniform way of working. But it is not only an operational instrument for humans, it also a foundation for intelligent contract management systems. Especially for organisations that start their automation journey in contract management, it is crucial to consider a framework like CATS CM® as basis for digitising their processes. Automating the administrative parts of the contract management processes through robotic process automation (RPA) suddenly becomes a lot easier. Same counts for the integration of artificialintelligence (AI). It will only optimise and speed up contract management processes when implemented along established lines.
Operational structures such as provided by CATS CM® will help organisations to successfully automate their contract landscape and get fully in charge of their business performance. It will also allow software suppliers to build systems that become nearly plug & play when it comes to technology integrations. Either way, it will enable all involved parties to get the most out of contracts and, most important, to get in control!
Overall, technology is improving the way we work. When it comes to managing contracts theseimprovements – mostly automation related – have a positive impact on business results, supplier management as wellas on customer and employee satisfaction. Technologies like artificialintelligence (AI), robotics and blockchain can improve contract management issues like compliance, data management, invoice settlement and contract analysis.[Read more…] about Contract management 2.0: why technological applications boost outsourcing results
The technology driven changes in work environment and social translucence will implicate contractual relations, causing a upheaval in the concept of doing business and maintaining partnerships. Co-creation is key. The advantages of co-creation will only evolve out of perceived loyalty, because this will lead to engagement and an increase of productivity. More and more effective leadership will be defined by the degree of compassion, trust, respect, fairness, empathy and objectivity that organisations radiate. Whether it involves employees, partnerships or suppliers, the psychological contract is an important building block within any ecosystem.
We’re all familiar with ecosystems in the natural world: organisms interacting with each other and their particular environment consisting out of air, water, mineral soil, and/or other relevant elements. This doesn’t differ so much from the atmosphere of businesses in current society. Businesses need to join or create ecosystems. In the early phase of this new digital age it seemed to be about business ecosystems, but now it becomes clearer every day that a successful business doesn’t evolve around the business but around the story behind the business. In other words, about the brand. Recently I shared my vision on contract management as a strategy and why brand ecosystems are best build on the foundation of the forces of nature: the psychological contract.