In my previous article I wrote about the commoditisation of labour and the differentiation journey of human labourers. In any operational approach it is important to make a clear distinction between labour and labourers, in other words the work and the employees that are doing the work. Does it matter who does the work, a human or a robot? Or should a company focus on how the work is done most efficiently and effectively? With a hybrid workforce organisations are able to lift their operations to a next level and increase their competitive edge.[Read more…] about The hybrid workforce, yesterday’s future
Lately I have been delving into the different business models for Robotic Process Automation, or as it’s called in short: RPA. How are these RPA business models implemented, how are suitable processes identified and how are the services charged? Most important, why do RPA projects fail most of the time, although they initially seemed to be with high potential. In this blog I will elaborate on which processes are suited for current state RPA and explain how I think they should be implemented. In closing I will dive into the remuneration of the RPA provider.
Two years ago I wrote an article about how robotics would help humans to focus on what is really important, for them and for the organisations they work for. Today the adoption of robotics is hot topic, and I expect it to turn the world as we know it upside down. Robotic process automation (RPA) is increasingly becoming an integral part of the digital transformation. The role of humans will shift more towards lucrative activities, like analysis, assessments and decision-making, while virtual robots will take over the boring repetitive tasks. Future business success starts by embracing this change of roles.