Overall, technology is improving the way we work. When it comes to managing contracts theseimprovements – mostly automation related – have a positive impact on business results, supplier management as wellas on customer and employee satisfaction. Technologies like artificialintelligence (AI), robotics and blockchain can improve contract management issues like compliance, data management, invoice settlement and contract analysis.[Read more…] about Contract management 2.0: why technological applications boost outsourcing results
People need an open mind towards digital technologies and change to be able to embrace the future of work
In the past several years, we have seen an explosion of technology solutions in every field of businesses, and the digital era only just started. What effect will digitalisation have on the future of work? From remote working and the internet of things to artificial intelligence and automation, the operational interpretation of the workplace is changing.[Read more…] about How digital technologies will shift human capital
In my previous article I wrote about the commoditisation of labour and the differentiation journey of human labourers. In any operational approach it is important to make a clear distinction between labour and labourers, in other words the work and the employees that are doing the work. Does it matter who does the work, a human or a robot? Or should a company focus on how the work is done most efficiently and effectively? With a hybrid workforce organisations are able to lift their operations to a next level and increase their competitive edge.[Read more…] about The hybrid workforce, yesterday’s future
Automation and robotics create great opportunities, but Human Resources (HR) needs to engage in a much more active conversation within their own organisation. It is not interesting to see automation as a cost issue, rather focus on improving your service and customer experience. In a Dutch article I elaborate on the fact that practically no one is actively asking what work will look like and which skills sets will be important for employees. Organisations should proactively approach people with this line of questioning. Line management is opportunistic, and especially concerned with the short-term result. It is crucial for HR to take the lead in the ‘future of work’ discussion.
Gaining competitive advantage without using the latest technologies is almost impossible. That makes digital transformation critical for companies to survive the next decade. The never-ending developments in technology provide even small companies or start-ups with endless possibilities to scale products or solutions that address high-demanding customer needs. A reason for legacy companies to speed up their digital transformation, enabling them to handle data smartly and recover their competitive edge. How is automation going to facilitate just that?